Q: How long will it take to get my invitations ?
A: Our invitations are all handmade once you order - typical delivery times are about 2-4 weeks after final approval but it may be slightly more or less depending on our workload.

Q: How long will it take to get my do-it-yourself kits?
A: Our DIY kits are all handmade to your personalized choices. Once you have approved your design, production will begin and orders will typically ship within in 3-14 business days depending on our workload and as long as we have your paper choices in stock.

Q: Do you take RUSH orders?
A: If you require RUSH service please contact us, before placing your order, to see if we can meet your timeline. RUSH orders are subject to a 25% surcharge.

Q: What are the prices?
A: All the prices can be found on the product pages themselves. Simply look in the shopping are for all the pricing details about each product.

Q: How do I place an order?
A: As you view the product pages you simply add the items of interest to your shopping cart by hitting the "Buy Now" button. You can also send us an email with all of the required information and your order but the shopping is really easy to use.

Q: Is there a minimum order?
A: The minimum order is 30.

Q: Can I order invitation samples?
A: Absolutely! We have two options. To receive one free invitation and/or paper swatchs please click here free sample. Alternatively you can order a customized set of two invitations sample pack for $20.00 BUT we will give you a credit for the $20.00 off your future order of $200+ for invitations.

Q: How much is shipping?
A: Shipping is $10 within Canada and $25 to the US. If you live in the Calgary area and choose to pickup your order the shipping is FREE!

Q: Do square invitations require additional postage?
A: No, not in Cananda as long as envelopes fit within the maximum lettermail standards of Canada Post they do NOT require additional postage. The only thing to keep in mind is that you have to watch the weight as well - maximum weight is 30g for the standard lettermail rate. The ava & paige invitations often end up weighing a bit more than 30g and will therefore require additional postage. We strongly recommend taking a fully assembled invitation to the post office to confirm the rate before mailing.

Q: Do you ship internationally?
A: Yes! However, please note that all additonal duties, customs and/or brokerage fees charged by the courier companies and/or your goverment for shipping internationally are the responsibility of the client.

Q: Are your prices in Canadian or US?
A: All prices on this site are in Canadian dollars.

Q: Do you offer invitation addressing?
A: Yes, as you are ordering you can choose to add Return Address Printing ($.40 per invite) and/or Guest Address Printing ($1.00 per invite). For guest addresses please send us an electronic copy of your guest addresses exactly as they should appear on the envelope.

Q: What are my payment options?
A: Through our online store, clients can pay by VISA, Mastercard or Paypal. You can also choose the "I'll phone in my credit card information" option during checkout if you would prefer to phone in payment or for our Canadian clients you can send an Interac email money transfer through your online banking.

Q: Can I call in my credit card information?
A: Yes, when you order online, choose "I'd prefer to call in my credit card information" under the payment options in the shopping cart when you are checking out.

Q: Do you have a retail store?
A: We do not have a retail location as we are an internet based company.

Q: What is your return/refund policy?
A: The Uncommon Bride makes every effort to ensure that you are completely satisfied with your purchase. If, for some reason, you are not satisfied with your order, please email us.

We CANNOT issue refunds for customized items, samples & special orders.
Should there be a printing or shipping error on our part, we will replace your product at our cost.

On non-personalized containers, The Uncommon Bride will happily issue a refund if both of the following conditions are met:
1. Items are returned within 7 days of receipt. Refunds must be pre-approved by The Uncommon Bride prior to return shipping. Refunds will not be issued for orders returned that have not been pre-approved.
2. Items are returned in the original packaging and have not been used or damaged. The Uncommon Bride has sole discretion to determine whether the items are in returnable condition - if items received do not meet our standards they will be sent back immediately and no refund will be issued. Please ensure your returns are packaged carefully and consider insuring them through your shipper as we cannot issue refunds for any product that is damaged during return shipment.

Please note that refunds are for the cost of items only; no refunds will be issued for shipping charges, customs or duties. Any customs/duties incurred from your returns will be deducted from your refund. Shipping arrangements and costs of returning the product are the sole responsibility of the customer. A 15% re-stocking fee will be deducted from your refund.