Q: How long will it take to get my invitations ?

A: Our invitations and favors are all handmade once you order - typical delivery times are about 3-6 weeks after final approval but it may be slightly more or less depending on our workload.

Q: How long will it take to get my do-it-yourself kits and favours?

A: Our favours and DIY kits are all handmade to your personalized choices. Once you have approved your design, production will begin and orders will ship within in 2-14 business days (the longer times apply to the magnetic favours).

Q: Do you take RUSH orders?

A: If you require RUSH service please contact us, before placing your order, to see if we can meet your timeline. RUSH orders are subject to a 25% surcharge.

Q: What are the invitation prices?

A: All the prices can be found on the invitation pages themselves. From the invitation main page, please click on an invitation image to see an enlarged image as well as the details and pricing of the invitation. Shipping is extra.

Q: How do I place an order?

A: It's actually quite simple, please read our ordering process.

Q: Is there a minimum order?

A: For invitations the minimum order is 25; for favours the minimum order is 20.; for do-it-yourself kits the minimum order is 1 kit.

Q: Can I order invitation samples?

A: Absolutely! We charge $12.00 for a sample pack of two invitations BUT we will give you a credit for the $12.00 off your future order of $100+ for invitations.

We will happily provide you with a customized PDF of the favour design you are interested in via email but we do not offer samples of our favours, the time & shipping is too costly. If you are in the calgary area and wish to see them in person you can set up an appintment and if you would really like to see a magnet in person you can order one and simply pay the cost of shipping ($9.00).

Q: How much is shipping?

A: Shipping for invitations is $10 within Canada and the US. For favours the shipping cost is $15. For orders over $500 (within Canada & the US) or if you pickup your order shipping is FREE! For international orders, please contact us for shipping prices.

Q: Can I order colored envelopes?

A: Yes, colored envelopes are available for an additional charge. We can special order many colors in square envelopes as well as other standard announcement sizes so please contact us with your request.

Q: Do square invitations require additional postage?

A: No, as long as envelopes fit within the maximum lettermail standards of Canada Post they do require additional postage. The only thing to keep in mind is that you have to watch the weight as well - maximum weight is 30g for the standard lettermail rate.

Q: Can I have my samples customized?

A: Yes - when you order your samples please include your basic wedding details (names, location, date etc.) and font(s) selections and we will customize your samples for you. Also, if there is a specific colour combination that you would like to see let us know and we'll see what we can do.

Q: Do you ship internationally?

A: Yes! However, please note that all additonal duties, customs and/or brokerage fees charged by the courier companies and/or your goverment for shipping internationally are the responsibility of the client.

Q: Are your prices in Canadian or US?

A: All prices on this site are in Canadian dollars.

Q: Do you offer invitation addressing?

A: Yes, pricing can be found on our invitations extra page.

Q: How much of a deposit is required?

A: A 50% non-refundable deposit is required when placing your order. The balance is then due prior to shipment of your order.

Q: What are my payment options?

A: Our Canadian clients can pay by cheque, money order, interac email transfer or by VISA, Mastercard or PayPal. Our US & International clients can pay by VISA, Mastercard or Paypal.

Q: Do you have a retail store?

A: We do not have a retail location. However, should you be in the Calgary area and wish to set up an appointment, please contact us and we would be happy to set up a time to meet with you.

Q: What is your return/refund policy?

A: The Uncommon Bride makes every effort to ensure that you are completely satisfied with your purchase. If, for some reason, you are not satisfied with your order, please email us.

We CANNOT issue refunds for customized items, samples & special orders.
Should there be a printing or shipping error on our part, we will replace your product at our cost.

The Uncommon Bride will happily issue a refund if both of the following conditions are met:
1. Items are returned within 7 days of receipt. Refunds must be pre-approved by The Uncommon Bride prior to return shipping. Refunds will not be issued for orders returned that have not been pre-approved.
2. Items are returned in the original packaging and have not been used or damaged. The Uncommon Bride has sole discretion to determine whether the items are in returnable condition - if items received do not meet our standards they will be sent back immediately and no refund will be issued. Please ensure your returns are packaged carefully and consider insuring them through your shipper as we cannot issue refunds for any product that is damaged during return shipment.

Please note that refunds are for the cost of items only; no refunds will be issued for shipping charges, customs or duties. Any customs/duties incurred from your returns will be deducted from your refund. Shipping arrangements and costs of returning the product are the sole responsibility of the customer. A 15% re-stocking fee will be deducted from your refund.